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Seller Identification

The goods covered by these general conditions are offered for sale by Hijab Paradise Srl , Via Cervese, 381, Cesena (FC), PEC registered with the Chamber of Commerce of Romagna – Forlì – Cesena and Rimini at no. REA FO-427741 of the Company Register and tax code 04627940408

(hereinafter also the Seller )

  1. Definitions

1.1 In these General Conditions of Sale the following terms have the meaning specified below:

  1. a) "online sales contract" means the distance contract stipulated between a Seller and a final consumer Buyer, through a sales system organized by the Seller, which uses the remote communication technology called internet;
  2. b) the expression "Seller" refers to Hijab Paradise Srl , Via Cervese, 381, Cesena (FC) party to this contract, which manages the Site, selling the products indicated in the following point directly to users (Buyers) ;
  3. c) the expression "Products" refers exclusively to movable goods and/or services present in the electronic catalogs of the Site;
  4. d) the expression "Buyer" refers to the final consumer-customer who is authorized to operate on the Site in order to purchase the products, according to the methods indicated in these general conditions;
  5. e) "Consumer" means the natural person who purchases goods and services for purposes that are not directly or indirectly related to any professional activity carried out.
  6. f) the expression "Parties" refers to the Seller and the Buyer jointly;
  7. g) the expression "Site" refers to the website corresponding to the address through which it is possible to make online purchases;
  8. h) the term "Consideration" refers to the sales price of each product;
  9. Object of the contract

2.1 These general conditions, which are made available to the Buyer for reproduction and conservation pursuant to art. 12, Legislative Decree 9 April 2003, n. 70, have as their object the purchase of products, carried out remotely and via an electronic network, via the website belonging to the Seller, with registered office in, Via Cervese, 381, Cesena (FC), VAT number 04627940408.

2.2 With this contract, respectively, the Seller sells and the Buyer purchases remotely the movable goods and/or services indicated below.

2.3 The goods and/or services covered by this contract are all the products chosen by the Buyer and placed in the virtual cart, following the online purchasing procedures indicated on the site.

2.4 The products and/or services referred to in the previous point are illustrated on the web pages in the "CLOTHING", "ACCESSORIES", "HIJAB", "ISLAMIC BOOKSTORE", "PERFUMES" and/or "GIFT IDEAS" sections of the Seller's Site .

2.5 The Seller undertakes to supply all the products subsequently indicated upon payment of a fee referred to in the art. 4 of this contract.

  1. Acceptance of the conditions of sale

3.1 These general conditions are valid from the day of conclusion of this contract and may be updated, integrated or modified at any time by the Seller, who will communicate them via the pages of the Website and such updates /changes and/or additions will be effective for future purchases.

3.2 All purchase orders will be forwarded by the buyer to the Seller, after registering on the site and/or, by completing the indicated purchase procedure.

3.3 These general conditions of sale must be examined "online" by the Buyer, before completing the purchase procedure. The forwarding of the purchase order confirmation, therefore, implies full knowledge of the same and their full acceptance.

3.4 The Buyer, by confirming the Order by clicking on «Complete order», declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions illustrated below, declaring to have read and accepted all the information provided by him in accordance with the regulations referred to above, also taking acknowledge that the Seller does not consider itself bound to different conditions unless previously agreed in writing.

3.5 Sales operations are regulated for the consumer by the provisions of the Consumer Code (Legislative Decree 6 September 2005 n. 206 and subsequent amendments) , while the protection of confidentiality is subject to the regulations of the GDPR 679/2016 and of Legislative Decree 30 June 2003, n. 196, and subsequent amendments and additions. As regards the contractual conditions applied to commercial users, reference must be made to the new provisions of EU Reg. 2019/1150.

3.6 Acceptance of the conditions of sale must be expressed by correctly filling in all the sections of the electronic form , following the instructions on the screen and, finally, by selecting and then accepting the boxes with the words ACCEPTANCE OF CONDITIONS OF SALE and INFORMATION PRIVACY.

  1. Purchase methods and sales prices

4.1 The products, prices and conditions of sale present on the Site - within the limits of their availability - do not constitute a public offer for the consumer; therefore, they must always be considered indicative and subject to express confirmation via e-mail by the Seller, which constitutes acceptance of the purchase order.

4.2 The prices of the products offered for sale on the Website are indicated in Euros and are the prices in force at the time the Order is sent by the Buyer. The Seller may change the sales prices of the products at any time and without notice. This modification will in any case be notified to the Buyer before sending any Order.

4.3 Product prices include VAT, but do not include shipping costs . Shipping costs vary depending on the shipping method and destination location selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Please refer to the art. 9 of these general conditions of sale.

4.4 Receipt of the order does not bind the Seller until the same has expressly accepted the order via «Order #... confirmed» (see point 6.1 below). It should be noted that upon receipt of the order by the Buyer, the system will automatically send a confirmation email summarizing the order received, which should not be understood as formal acceptance of the same. The Seller, with a subsequent email, after verifying the availability of the chosen product, will formally confirm and accept the order received.

4.5 The Buyer expressly gives the Seller the right to accept the order placed even partially (for example in the event that all the products ordered are not available). In this case the contract will be considered finalized in relation to the goods actually sold.

4.6 Any reduction in prices and discounts applied to products sold on the site is accompanied, in compliance with the provisions of the law, by the price applied in the previous 30 days.

4.7 The Buyer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out.

  1. Products and Offers

5.1 In accordance with article 52 of the Italian Consumer Code (Legislative Decree 206 of 6 September 2005), and the conditions of this contract, before sending the Order the Buyer can view the website of https:/ / of information relating to the price, including taxes and shipping costs, the essential characteristics of the product/s or services you wish to purchase.

5.2 For products not immediately available in the Seller's warehouses and offers published on the site will be valid subject to availability. Information on product availability will be provided to the Buyer when the Order fulfillment email is sent ("Order #... confirmed").

5.3 In any case, and in the event that, after sending the Order, total or partial unavailability of the product occurs, the Buyer will be immediately informed by email of the unavailability of the product and of the total cancellation or partial of the Order.

5.4 In case of total or partial cancellation of the Order: the cancellation of the Buyer's Order will take place automatically, without any charge to the Buyer. Customer Service will contact the Buyer to inform him of the cancellation and to propose that he place a new Order by choosing a different product and/or service available.

5.5 The Seller also reserves the right to suspend or cancel the processing of an Order and/or delivery, regardless of the nature and progress of the processing, in the event of non-payment or partial payment of any sum due by the Buyer , in the event of problems with payment, in the event of technical problems, in the event that, at the sole discretion of the Seller, a practice potentially detrimental to the selective distribution contracts of the products could arise, or in the event of fraud or attempted fraud relating to the use of the Seller's Website also with reference to previous Orders. In case of refusal of the Order, the Seller will communicate to the Buyer, within 30 working days of placing the Order, the impossibility of accepting the Order.
The sale will be final only upon acceptance of the Order by the Seller, by sending an email confirming completion of the Order to the Buyer.

5.6 The Seller will have the right to collect the full price of the Order:

  • for payments made by credit card, from the moment the Order Processing Confirmation email is sent;
  • for payments made with other payment methods from the moment of sending the email informing the Buyer that his Order has been shipped.

5.7 The Seller recommends the Buyer to keep the emails received from the Seller in paper or electronic format. The Buyer is informed that the aforementioned emails will be sent to the email address entered by the Buyer at the time of purchase. The Seller will not be responsible in the event of entering an invalid email address and/or failure to receive the Order Confirmation Email for reasons not directly attributable to the Seller. In this case the sale will be considered final.

  1. Conclusion of the contract

6.1 The Contract stipulated through the Site is considered concluded when the Buyer receives, via e-mail, the formal confirmation of the order, with a communication ("Order #... confirmed") following the e-mail automatic and summary of the order referred to in the art. 4.7, through which the Seller accepts the order sent by the Buyer and informs him that he can proceed with its fulfillment. The Contract is concluded in the place where the Seller's registered office is located.

6.2 Until the Buyer has received the Order Processing Confirmation email, referred to in the previous point, he has the right to proceed with canceling the order by sending an email to the Seller's address or in based on any other methods indicated on the Site.

  1. Payment

7.1 The Buyer guarantees to the Seller that he has the necessary authorizations to use the payment method chosen for his Order at the time of sending the Order.

Payment methods:

  • Credit cards
  • Paypal
  • Bank transfer
  • ShopPay
  • Google Pay
  • Apple Pay

7.2 All Orders are payable in euros, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund).

7.3 Ownership of the products ordered will remain with the Seller until the entire consideration for the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer. All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the customer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 cc The Customer will be informed via automatic email communication.

7.4 Communications relating to payment and the data communicated by the Customer when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.

  1. Product shipping costs and times

8.1 Shipping costs are different depending on the total amount of the order:

  • for orders whose total amount is less than 70 euros, the shipping costs for Italian territory will be equal to 5.99 euros via the GLS shipping company;
  • for orders whose total amount is greater than 70 euros, the costs will be free for the national territory;
  • for orders to be delivered abroad they will be managed by DHL and the price will be displayed in relation to the delivery address indicated in the form and any shipping methods available with different amounts (express, economy, etc.).

8.2 The shipping times are:

  • PREPARATION TIMES: if the order is completed by 1pm , it will be prepared for shipping within the day and in any case no later than 24 hours (working days);
  • TRANSPORT TIMES: 24/48 hours (working days);
  • TOTAL DELIVERY TIMES ITALY : 48/72 hours (working days).

Orders placed on Saturday and Sunday will be entrusted to the courier on the first following working day, excluding holidays.

8.3. All orders shipped outside Italian territory, for any total amount, shipping costs will be borne by the buyer, including customs clearance costs for the goods. For the same orders shipped outside Italian territory, the Seller is not responsible for the opening of the package following the control carried out by the customs authorities. These types of checks, in fact, being random, do not allow us to predict their occurrence. The Seller is also not responsible for the eventuality in which the goods remain blocked at customs for the time necessary for checks. Any delays in delivery times due to control needs by the authorities do not fall under the Seller's responsibility, as it cannot control the results.

8.4 If the recipient fails to collect the order, any storage and redelivery costs will be entirely borne by the recipient.

8.5 All Buyers can pay for the goods ordered using the following payment methods indicated "online" at the time of purchase:

- Credit cards


- Bank transfer

  • ShopPay
  • Google Pay
  • Apple Pay

  1. Delivery methods

9.1 The Seller will deliver to the Buyer, at the address indicated by the latter, as the delivery address on the Order «Delivery Address», the products selected and ordered, in the manner provided for in the previous articles, via couriers and/or trusted shippers (GLS or DHL).

9.2 It is the Buyer's responsibility to enter the delivery address correctly and make sure that the name and/or surname indicated is placed on the intercom of the place of delivery.

9.3 Once the package has been entrusted to the courier (GLS), the latter will send an e-mail containing the tracking code of the package, as well as another communication relating to the "Flex Delivery" service. This service is temporary and remains active until the package arrives at the delivery location. The “Flex Delivery” service allows the Buyer to check the delivery data entered and the presumed delivery date, including the possibility of changing the date and place of delivery or collection at the GLS headquarters or other collection point. The “Flex Delivery” service is free.

9.4 If the Buyer changes his delivery address after the arrival of the ordered products at the GLS parcel sorting office, the Buyer will be charged for the cost of the change and the new different delivery, unless the Buyer does not you accept and decide to go to the GLS headquarters to collect it personally. Purchase invoices, if requested, are sent via e-mail.

9.5 Orders will be processed as soon as they are received and the Seller undertakes to deliver the products as quickly as possible and in any case within 30 days from the date of conclusion of the contract (i.e. from the moment of online confirmation of the order by the user). For orders coming from abroad there may be variations in delivery times due to customs controls. The total amount of costs, including shipping costs, will be visible before proceeding with the purchase confirmation. Customs clearance costs for shipping goods outside European territory are not included.

  1. Defects, non-conformities and damage to products

10.1 The goods shipped will be checked and delivered to the shipper intact and without defects. The Seller cannot be held responsible in any way for any delays or damage attributable to the fault of the shipper. If the buyer refuses the purchased products without any valid reason, the Seller will charge the Customer for the return transport costs.

10.2 The Buyer, or the recipient of the Order, is invited to check the status of the package and the products upon delivery. In the event of anomalies in the package (damaged or open package, trace of liquid, etc.) and/or the products ordered (missing, defective or damaged products), the Buyer or the recipient of the Order must return the products to the Seller following the procedures described below.

10.3 Failure to comply with the correct procedure excludes any recourse against the carrier and/or the Seller, including the right to reimbursement of the Order and/or the redelivery of the ordered products.

10.4 The Buyer, or the recipient of the Order, may, alternatively, contact Hijab Paradise via email ( ) to find out how to return the damaged, non-compliant and/or defective product or products.

10.5 The procedure for returning damaged, non-compliant and/or defective products that will be indicated by Hijab Paradise must be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or replacement of the products in question.

Procedures that must necessarily be followed in the event of obvious damage to the package for its return to the Seller :

10.6 In the event of an anomaly noted in the presence of an express courier shipment manager:

Refuse the delivery and write all the reservations regarding the anomaly in a clear and detailed manner on the courier's document. A report regarding the refused collection must then be forwarded to ;

10.7 Procedure that must be followed in case of missing, damaged or defective product:
the Seller may request information relating to the identity of the Buyer or the recipient of the Order and carry out any verification that may be useful. The Seller will indicate to the Buyer, or the recipient, the procedure to follow to return the damaged or defective product, or to obtain the missing products.
Once the products have been received, the Seller will verify that these products are actually defective, damaged or do not correspond to the description provided on the Website. If this verification is positive, the Seller will replace the defective, damaged or non-compliant product and will send it to the Buyer as soon as possible and in any case within 30 (thirty) working days of receiving the products.

10.8 Shipping costs will be paid entirely by the Seller.

10.9 In the event that the Seller is not able to proceed with the replacement of the products within the aforementioned deadline, he will immediately notify the Buyer at the email address indicated at the time of registration of the purchase and will reimburse the Buyer the cost of such products and shipping costs where the Buyer provides proof of the cost incurred to return the products. The refund of the price will be made by the Seller in the manner chosen at its discretion in the shortest time possible, and in any case within 30 (thirty) working days from the date on which it receives the products.

10.10 In the event that, after examining the returned products, the Seller reasonably believes that the products cannot be considered defective, damaged or do not conform to the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him, with shipping costs to be paid by the buyer.

  1. Responsibility

11.1 The Seller assumes no responsibility for the delay or failure to deliver the goods attributable to force majeure or unforeseeable circumstances which prevented, in whole or in part, the execution of the contract within the agreed times.

11.2 The Seller will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to execute the contract for the causes mentioned above, the consumer having the right only to a refund of any price paid.

11.3 The Seller will not be responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge at the time in which the manufacturer put the product in circulation, did not yet allow the product to be considered defective.

11.4 The Seller will not be responsible if the injured party, aware of the product defect and the danger, voluntarily exposed himself to it. Likewise, defects resulting from bad and/or incorrect use of the purchased goods, from external causes (e.g. impacts, falls, etc.), from carelessness and improper use cannot be attributed to the Seller's responsibility.

  1. Guarantees and assistance methods

12.1 The Seller only sells original and high quality products. The guarantee lasts 2 years from delivery and starts from the day of purchase of the goods.

12.2 The Seller is responsible when the lack of conformity occurs within two years of delivery of the product, the defect is presumed to exist at the time of delivery of the goods if the defect is reported by the Consumer within one year of purchase.

12.3 The action aimed at asserting defects not maliciously concealed by the seller is barred, in any case, within twenty-six months from delivery of the goods.

12.4 In the event of a defect, the Buyer has the right to have the conformity of the goods restored, without charge, within a reasonable time and without significant inconvenience for the consumer, through repair or replacement. The Consumer undertakes to make the goods being restored available to the Seller, the Seller undertakes to take back the goods at his own expense. In the event that these remedies fail, the Buyer has the right to an adequate reduction in the price or termination of the contract unless the request is objectively impossible to satisfy or is excessively burdensome for the Supplier.
Products that show clear signs of tampering or faults caused by their improper use or by external agents not attributable to manufacturing faults and/or defects are not covered by the warranty.

12.5 The buyer, in addition to following the methods indicated in the art. 10 of these conditions, you must in any case send your request in writing, by registered mail, to be sent to the Seller, who will indicate its willingness to process the same - or the reasons that prevent it from doing so - within 7 ( seven) working days from receipt. In the same communication, the Seller will indicate to the Buyer the methods of shipping or returning the goods as well as the deadline expected for the return or replacement of the defective goods. If the lack of conformity concerns only some of the goods delivered pursuant to the sales contract and there is a cause for termination of the sales contract pursuant to article 135-bis of the consumer code, the consumer can terminate the contract limited to the goods not compliant and those purchased together with non-compliant goods, if it is not reasonably presumable that the consumer has an interest in keeping the goods free from defects available.

12.6 If the consumer terminates the sales contract entirely or limited to some of the goods delivered under the sales contract, the consumer is required to return the goods to the seller, at the latter's expense, and the seller is required to reimburse the consumer the price paid for the good upon receipt of this or of the evidence provided by the consumer regarding the fact that he has returned or shipped the good.

  1. Buyer's Obligations

13.1 The buyer undertakes and undertakes, once the purchase procedure has been concluded, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition set out in Legislative Decree no. 6 September 2005. 206.

13.2 The Buyer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure using the appropriate electronic form; the personal data and the e-mail must be exclusively your real personal data and not those of third parties, or fictitious. The Buyer therefore assumes full responsibility for the accuracy and truthfulness of the data entered in the electronic registration form, aimed at completing the product purchase procedure.

13.3 It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

13.4 The Buyer indemnifies the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Buyer, the latter being solely responsible for the correct insertion.

  1. Right of withdrawal

14.1 According to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tamper with any warranty seal or simply open and/or damage the external packaging itself.

14.2 In particular, for contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.

14.3 The provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services provided for by the art. 59 of the Consumer Code. In particular, the right of withdrawal is excluded for goods sold "made to measure" and in the event that the sales service concerns the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and are been opened after delivery (art. 59 letter e) Consumer Code. With reference to accessories for the veil, such as headphones, turbans, mini/maxi ninjas, perfumes, the latter cannot be returned for hygienic reasons.

14.4 The Buyer, by exercising the right of withdrawal pursuant to this article, within the terms and according to the methods described below for the return of the products, will be able to obtain at his/her choice:

  • the reimbursement of the amount paid for the products returned to the central warehouse, by crediting the relevant amount back to your credit card or by bank transfer;

14.5 Pursuant to article 67 paragraph 3 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer.

14.6 Please also remember that parcels sent at the recipient's expense will not be accepted.

14.7 The Seller will refund the customer the entire amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal.
the Seller reserves the right to withhold the refund until it has received the goods.

14.8 The Buyer and/or the recipient of the Order must necessarily complete the return form, received via e-mail after contacting customer service, duly completed and signed as indicated.

14.9 The products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in such conditions that they can be put back on sale.

14.10 The Seller will accept the returned goods, reserving the right to verify that the products have been returned in their original state and with the original packaging.

14.11 The refund will take place via the transfer procedure of the amount charged to the credit card or by bank transfer using the bank details (IBAN code of the invoice holder) provided by the Buyer.

14.12 The return of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.

14.13 The Consumer who exercises the right of withdrawal in accordance with the provisions will be refunded the sums already paid no later than 30 days from the date on which the Seller (or the service provider) became aware of the exercise of the right of withdrawal by part of the Consumer.

  1. Termination of the contract

15.1 If one Party is in default towards the other with regard to any of the obligations referred to in this contract, the other Party may request its termination pursuant to the articles. 1453 cc et seq., without prejudice in any case to the right to compensation for damages.

15.2 Pursuant to art. 1456 cc, the party who intends to make use of the resolution will notify the other party by sending a registered letter with return receipt (PEC) (Certified Electronic Mail), indicating the reason; the effects of the resolution start from the date of receipt of the termination notice resulting from the receipt returned to the terminating Party and the Buyer will only be entitled to the refund of any sum already paid.

  1. Communications

16.1 Except in the cases expressly indicated - or established by legal obligations - communications between the Seller and the Buyer will preferably take place via e-mail messages to the respective electronic addresses which will be considered by both parties as a valid means of communication and whose production in court cannot be contested simply because they are electronic documents.

16.2 Both parties may change their e-mail address at any time for the purposes of this article, provided that they promptly notify the other party in compliance with the forms established in the previous paragraph.

  1. Protection of the Buyer's confidentiality and data processing

17.1 The Seller protects the privacy of its customers and guarantees compliance of the processing of personal data with Regulation (EU) 2016/679 and the applicable legislation on the protection of personal data.

17.2 The personal and fiscal data acquired by Il Camerino, data controller, are collected and processed in the forms and according to the methods provided for by the Privacy Policy of the site and by the information provided for by the art. 13 of GDPR 679/2016 and Legislative Decree 30 June 2003, n. 196 (Privacy Code), which the buyer expressly declares to have read.

  1. Jurisdiction and competent court

18.1 Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated "online" through the Seller's Website is subject to Italian jurisdiction, also in accordance with the provisions of art. 3, Conv. 19 June 1980, n. 80/934/EEC (Rome Convention), on the law applicable to contractual obligations; these general conditions refer, although not expressly provided therein, to Legislative Decree no. 6 September 2005. 206 (Consumer Code).

18.2 In the event of disputes arising from this contract or connected to it, the parties undertake to seek a fair and amicable settlement between them.

18.3 If the dispute has not been resolved amicably, and in any case within six months from the date of its initiation, the same will be brought to the exclusive cognizance of the Court in whose district the Buyer/Consumer has his domicile in accordance with the provisions of the Legislative Decree. 206/05; in the event that the Buyer does not have the status of final consumer, it is agreed that any dispute, even in derogation of the rules relating to territorial jurisdiction, will be the exclusive jurisdiction of the Court of Forlì.

  1. Final clauses

19.1 This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously entered into between the parties and concerning the object of this contract.

Updated October 04, 2023